- Premium Add-Ons
Smart AI Chatbot
Elevate your customer experience with MAKED‘s cutting-edge AI Chatbot technology. Designed to automate and enhance interactions, our solution streamlines communication, boosts engagement, and drives business growth.
- Our Advantage in Automation
Reduction in Agent Workload
Bots handle repetitive queries, freeing up your team to focus on more complex tasks.
Average Response Time
Deliver answers to customer inquiries in just ten seconds, enhancing user experience and satisfaction.
Supported Languages
Reach a global audience with multilingual chatbots adapting to users’ languages in real time.
Key Features for Enhanced Interaction
- Seamless Conversation Management
- Control all interactions from one place. Easily search, delete, or review messages with real-time user status updates. Organize conversations and assign them to the right teams with department-specific rules, ensuring they always reach the appropriate hands.
- Comprehensive Knowledge Base
- Minimize inquiries by offering instant access to a multilingual knowledge base within the chat interface. Quickly set up a help center for efficient issue resolution.
- Powerful Chatbot Technology
- Utilize AI-driven bots for human-like interactions and automate responses. These bots work 24/7, ensuring no customer interaction is missed, while continuously enhancing their performance.
- Customizable and Easy to Use
- No coding skills are needed. Train and personalize your chatbot with user-friendly tools. Easily add questions and refine responses to ensure your bot reflects your brand's style.
- Our Expertise
Addressing Common Inquiries
Our AI chatbot is designed to handle a wide array of inquiries, from basic customer support questions and product information requests to complex lead qualification processes. It leverages a multilingual knowledge base to provide instant, accurate responses, which reduces the volume of repetitive inquiries directed to human agents. Additionally, the chatbot employs natural language processing to engage users in human-like conversations. When it encounters complex issues that require human intervention, it can seamlessly escalate the conversation to a qualified agent, ensuring that your customers always receive the assistance they need without delays.
Customizing your chatbot to align with your business objectives is a straightforward process that requires no coding skills. You can easily add new questions and answers to the chatbot’s database, refine existing responses for clarity, and adjust the tone and style to reflect your brand’s identity. Our user-friendly interface provides various templates and settings to guide you in this process. Moreover, we offer extensive online resources, including video tutorials, articles, and community forums, to help you make the most of your chatbot’s capabilities. Whether you’re looking to enhance customer engagement or streamline support, our tools ensure you can achieve your desired outcomes efficiently.
Absolutely! The AI chatbot operates 24/7, providing your customers with constant access to support and information at any time of day or night. This round-the-clock availability is crucial for enhancing customer satisfaction, as it ensures that no inquiry goes unanswered. By handling routine questions and tasks, the chatbot allows your human agents to focus on more complex and high-value interactions, thus improving overall team productivity. Furthermore, this continuous service can lead to increased customer loyalty and higher conversion rates, as users appreciate the immediate responses and assistance they receive, regardless of when they engage with your business.
